PagerDuty

PagerDuty + Lightup Integration Benefits

  • Notify on-call responders based on incidents sent from Lightup.
  • PagerDuty incidents link back to Lightup to provide detailed incident analysis

How it Works

  • Lightup incidents send an event to a service in PagerDuty. Events from Lightup can either trigger a new incident on the corresponding PagerDuty service or be grouped as alerts into an existing incident. For additional information about incidents and alerts, see https://support.pagerduty.com/docs/incidents and https://support.pagerduty.com/docs/alerts.
  • Changes in the status of the Lightup incident are not updated in PagerDuty, and changes in the status of the PagerDuty incident are not updated in Lightup.

Requirements

  • PagerDuty integrations require an Admin or Editor role. If you do not have this role, please reach out to an Admin within your organization to configure the integration.

Support

If you need help with this integration, please contact [email protected]

Integration Walkthrough

In PagerDuty

Follow these steps to integrate with a PagerDuty service:
  1. 1.
    Navigate to Services > Service Directory.
  2. 2.
    Add an integration to a service through one of the following methods:
  3. 3.
    Expand the Lightup integration settings.
  4. 4.
    Edit the Integration Name so it uses the format monitoring-tool-service-name (e.g., Lightup-Incident-Monitoring) and click Save.
  5. 5.
    When you expand the Integration settings, you can also view the Integration Key. Save this key in a safe location because it will be used when you configure the integration with Lightup in the next section.

In Lightup

After you have your PagerDuty integration key, return to the Lightup app and complete the following steps:
  1. 1.
    Log in to the Lightup and navigate to Settings > Integrations. You must have editor or admin privilege.
  2. 2.
    Click on +.
  3. 3.
    Select PagerDuty Channel.
  4. 4.
    Name the channel.
  5. 5.
    Add your integration key in the Integration Key field
  6. 6.
    Set the Severity field to the PagerDuty severity that should be used for all incidents sent via this PagerDuty integration channel.
  7. 7.
    Optionally set Description to a short Description if applicable.
  8. 8.
    Set Timezone to the timezone in which PagerDuty should display the incident.
  9. 9.
    Click Send Test Message. You will see "Successfully posted test message" appear briefly on the screen, indicating the integration is set up correctly.
  10. 10.
    Click Save.
  11. 11.
    From the PagerDuty console, confirm that an incident was triggered with the subject "Hello from Lightup Data."

How to Uninstall

Follow these steps to disable the uninstall the PagerDuty alert channel in the Lightup Console.
  1. 1.
    Log in to the Lightup and navigate to Settings > Integrations. You must have editor or admin privilege.
  2. 2.
    Left click on the PagerDuty integration you want to delete and click Delete.
Last modified 1mo ago