User Guide

Set up Jira

To complete this procedure, you need an Atlassian account with sufficient permissions to create new tickets in an existing Jira project.
You can't have more than one Jira integration per Lightup workspace.
Before you begin, log in to your Jira project in a separate browser window.
  1. 1.
    Open the Integrations menu and select Jira.
  2. 2.
    In the Add Jira Integration dialog, supply the following information:
    • Name: A name for the integration
    • Jira Server: The URL of your Jira site. It should resemble
    • Username: Your account name on Jira.
    • Password or API Token: Either your Jira password or a Jira API token.
    • Project key: The Project Key, which you can find in Jira.
  3. 3.
    Select Create test ticket. A moment later you should see a success message:
  4. 4.
    After the test succeeds, select Add.
Now that your Jira integration is ready, a new command, Submit Jira Ticket, appears at the top right corner when you view an incident:

Find your Jira project key

  1. 1.
    Open your Jira project.
  2. 2.
    On the project sidebar, select Project settings > Details.
  3. 3.
    Note the value of Key. This is your project key.
Last modified 25d ago